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Terms & Conditions

Phoenix Health & Wellbeing
Marske-by-the-Sea, UK

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Last updated: September 2025

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Welcome to Phoenix Health & Wellbeing. By using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before making any bookings or using our services.

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1. General Use

  • This website is owned and operated by Phoenix Health & Wellbeing.

  • By accessing or using our website, you agree to these Terms and Conditions, our Privacy Policy, and any additional terms provided at the time of booking.

  • We may update these Terms from time to time. Any changes will be posted on this page.

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2. Services

  • We provide health, fitness, and wellbeing services including personal training, sports therapy, holistic massage, group classes, and nutritional guidance.

  • All services are subject to availability and may change without notice.

  • Services are tailored to individual needs, but outcomes cannot be guaranteed.

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3. Bookings and Payments

  • All bookings must be made through our website, by phone, or in person.

  • Payment may be required at the time of booking or in advance of your session.

  • We accept payment via approved processors listed at the time of booking.

  • By booking, you confirm that all details provided are accurate and complete.

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4. Cancellations and Refunds

  • We require at least 24 hours’ notice for cancellations or rescheduling.

  • Late cancellations may result in the session being charged in full.

  • Refunds will only be issued at our discretion or where required by law.

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5. Health and Safety

  • By booking our services, you confirm that the information you provide about your health is accurate and complete.

  • You must inform us of any injuries, medical conditions, or changes to your health before participating in any session.

  • We may request GP or medical clearance before providing certain services.

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6. Liability

  • While we take all reasonable steps to ensure your safety, participation in our services is at your own risk.

  • Phoenix Health & Wellbeing accepts no liability for personal injury, loss, or damage, except where caused by our proven negligence.

  • We are not responsible for the content of external websites linked from our site.

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7. Intellectual Property

  • All content on this website, including text, images, and branding, is the property of Phoenix Health & Wellbeing unless otherwise stated.

  • You may not copy, reproduce, or distribute any part of this site without our prior written consent.

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8. Data Protection

  • We process personal data in accordance with our Privacy Policy.

  • By using our website or services, you consent to such processing and confirm the accuracy of any personal data you provide.

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9. Governing Law

  • These Terms are governed by the laws of England and Wales.

  • Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

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10. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

andy@phxwellbeing.com
07456 596804

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